Support
How can we help?
Answers to the questions we hear most, and a direct line to a person for everything else.
Email support
A person reads every message.
Email us about product access, billing, cancellations, refunds, privacy requests, or anything else. Include the product name and the email on your account so we can find your subscription quickly.
We typically reply within one business day.
You can also reach us through the support links inside our apps.
FAQ
Frequently asked questions.
How do I cancel my subscription?
Cancel anytime from your account settings inside the product — it takes two clicks — or email us and we’ll do it for you. Your subscription stays active until the end of the current billing period and simply doesn’t renew.
Do I keep my stories if I cancel?
Yes. Everything you’ve written — entries, recordings, and Memory Books — stays yours to export and keep. You can also ask us to delete everything permanently.
How do free trials work?
Our products let you try everything free before subscribing, with no credit card required to start — if you don’t subscribe, you’re never billed. Full details are in the Refund & Cancellation Policy.
Can I get a refund?
We generally don’t refund partial billing periods, but if you were charged in error or have a special circumstance, email us within 30 days of the charge and we’ll review it in good faith. See the Refund & Cancellation Policy.
Who can see my family’s stories?
Only you. Entries are encrypted, never sold, and never used to train public AI models. You can export or delete everything at any time. See the Privacy Policy.
How do I access, export, or delete my data?
Export tools are built into the products. For access, correction, or deletion requests, email support@legacyscribegroup.com from the address on your account and we’ll handle it under our Privacy Policy.
Does my child talk to the AI?
No — ChildScribe interviews you, the parent, about your kid, in your own words. Your child is never recorded or asked to use the product.
I have a business or partnership inquiry. Where do I send it?
Same address: support@legacyscribegroup.com. Mention it’s a business inquiry and it’ll get routed to the right person.